FAQs

We will be on hand to guide you on how to make the most from your sauna experience & how to add water to the stones. It’s your time, so feel free to move in and out of the sauna as you please to cool down. 

We advise utilising the sauna for a maximum of 10-15min at a time.

If you wish to add on a sauna treatment, (we have lovely salt scrubs, face masks and aromatherapy scents), please ensure you select this during the booking stage.

Below are our FAQ’s, if you need any further information.

  • Please make sure you have showered recently before entering the sauna to maintain good sauna etiquette & hygiene. We do not have showers at the sauna, but we do have lots of cold water buckets.

    On entering the sauna, we ask that you sit on your towel to protect your skin.

  • Two important items!

    1. Bring plenty of water with you to maintain hydration throughout your sauna (no glass please).

    2. A small towel to sit on and a towel to dry off with afterwards.

    3. A dryrobe or similar is handy for getting changed afterwards

    4. Flip flops or sea shoes

  • We ask all our customers to wear a suitable bathing costume/swim wear in the sauna.

    Please remove jewellery & choose swim wear without metal clasps or buttons, as they will get hot and may cause skin burns.

  • If you have a group larger than 8, we ask that you book multiple 55-minute sessions back to back, to ensure everyone can fully enjoy the sauna.

    Only 8 people will be allowed in the sauna at any time no matter on size of group.

    If you have any specific requests or celebrations in mind, please feel free to message us directly.

    Group Booking Prices for those who wish to sauna 55mins only:-

    This information is outlined on the ‘info’ section of each booking slot.

    Groups up to 10 people = £100 sauna session (55mins)

    Groups up to 12 people = £150 sauna session (55mins)

    Groups of 13 - 20 people = £150 + £10.00 per person surcharge (55mins)

    Groups 20+ please contact us directly before making a booking for a quote.

    The additional charge helps us maintain the temperature in the sauna, which will require more wood due to frequent movements in & out of the sauna by larger groups in short sessions.

  • We have a very small changing space at the front of the sauna, which is partially private. This is available for private bookings only. We advise coming prepared with your swimsuit underneath or bringing a changing robe.

    No changing space for shared sauna - This area will not be available during shared sauna sessions due to obstructing other customers moving in and out of the sauna.

    As we are an off-grid set up, we are unable to offer lockers for personal items, so please leave expensive & breakable items at home, as we cannot take responsibility for any losses.

    We do have suitable space to store beach bags & rucksacks if needed.

  • If you have a saver pass, the booking system will use it as a default.

    If you would like to book friends or family into a slot, this will need to be carried out in a separate transaction. We apologise for the inconvenience but at this time the system can not accommodate this purchase option.

  • No food or drink to be taken into the sauna.

    You are welcome to bring drinks and snacks if you wish (no glass please) to consume outside. Salty snacks are a nice addition afterwards.

    Alcohol is strictly prohibited at the sauna and Ocean Soul Sauna reserves the right to refuse entry if we feel you are intoxicated or bear a risk to yourself or others health and safety.

  • You can reschedule your sauna session but we require 72hrs notice. Rescheduling, credit note or refunds will not be possible with less that 72hrs notice. All sauna sessions are transferable to friends or family, if you are unable to attend.

    If you need to reschedule please contact us directly emailing oceansoulsauna@gmail.com with your details.

  • If you are unable to attend your sauna session, we are able to offer a full refund or credit note with 72hrs or more notice.

    If you need to request a cancellation, please contact us directly emailing oceansoulsauna@gmail.com

  • We allow children aged 12 and over in private booked sessions only.

    We regret children below 12 years old are not permitted in the sauna.

    All children 12 -17 years must be supervised by an adult on a ratio of 1:1

    Children must not be left alone at any time during the sauna session. If either party needs to cool down outside, both adult and child must remain together.

  • You can email us directly - oceansoulsauna@gmail.com or use our contact form.

  • There are public toilets available at Crooklets Beach Carpark.

  • If you are unable to make your sauna session and require a refund, we can provide you with a full refund or credit note provided we have 96hrs/4 days notice. This is to provide us with sufficient time for your space to be rebooked.

    Please email:- oceansoulsauna@gmail.com with your details.

    If notified within the 96hr/4day window, we regret that we will be unable to provide a refund. However, all sessions are transferable to another person.

    We regret that we are unable to reschedule one off courses or events.

  • The sauna saver pass is for your personal use only and cannot be transferred to another person or used to purchase more than 1 session eg: For yourself and a friend.

    The cancellation and rescheduling of sauna pass sessions is possible, and follows our standard policy of requiring 48hrs notice of more. Any less than this window, we will be unable to offer a refund or reschedule.

    If you change your mind, you can request a refund for the entire pass provided and we provide a 14 day cool off period. Refunds will incur a £1.75 handling fee, which is a direct charge we incur from the merchant and for processing. We hope you understand.

    If the sauna saver pass credits have partially used, it is non-refundable.